Atlas Rare is operated by SlopLens LLC, a Wyoming limited liability company ("Atlas Rare," "we," "us," or "our"). We provide AI-assisted navigation support for rare disease patients and caregivers, including:

• Clinical trial matching based on condition category and profile
• Prior authorization appeal letter drafting (administrative support only — closed beta, invite-only)
• Plain-language summaries of publicly available PubMed research
• Specialist identification based on condition category
• Appointment preparation questions and guidance

Atlas Rare is a navigation and administrative support tool. We are not a healthcare provider, medical practice, insurance company, pharmacy benefit manager, or legal service. We do not provide diagnoses, treatment plans, prescriptions, or medical opinions.

Atlas Rare is for informational and administrative support purposes only. Always discuss clinical trial eligibility, treatment decisions, insurance appeals, and medical questions with your licensed healthcare provider before taking any action. Never delay seeking medical care because of something you read on Atlas Rare.

Prior authorization letters drafted by Atlas Rare are starting templates for administrative purposes. They are not legal documents, are not guaranteed to be approved by any insurer, and must be reviewed by you and your healthcare provider before submission. Atlas Rare makes no representations about appeal outcomes.

Atlas Rare's prior authorization letter drafting feature is currently available by invitation only as a closed beta. Letters generated by Atlas Rare:

• Are administrative templates, not legal or medical documents
• Must be reviewed and approved by your healthcare provider before submission
• Must be reviewed by you for accuracy before submission
• Should not be submitted directly to any insurer without independent review
• Are provided solely as a starting point for your own drafting and review process

Until Atlas Rare has received a formal FDA Software as a Medical Device (SaMD) regulatory opinion and attorney review of template language, prior authorization letters are provided as drafting assistance only. This restriction exists to protect you. We will notify users when this feature exits closed beta.

Atlas Rare is available to:

• Individuals 18 years of age or older
• Caregivers acting on behalf of rare disease patients, including minor patients, provided the caregiver creates and manages the account and all account activity is conducted under the caregiver’s identity

Atlas Rare is not available to healthcare providers seeking to use it as a clinical decision support tool for patient care, insurance companies, pharmaceutical companies, or third parties seeking to aggregate patient data.

To access Atlas Rare's full features, you must create an account. You agree to:

• Provide an accurate email address
• Maintain the security of your password
• Notify us immediately of any unauthorized access at support@atlasrare.org
• Accept responsibility for all activity under your account

Atlas Rare uses anonymized identifiers for all navigation data. We collect condition categories, not specific diagnoses. See our Privacy Policy for full details.

6.1 Free Tier

The free tier provides access to up to 4 navigation actions per month, including clinical trial searches and research summaries. Free tier access is provided as-is with no service level guarantees.

6.2 Premium Tier

The premium tier ($29/month) provides unlimited navigation actions, priority processing, and enhanced features as described on atlasrare.org/pricing. Premium subscriptions automatically renew monthly until cancelled. You may cancel at any time through your account settings or by contacting support@atlasrare.org.

6.3 Payments

Premium payments are processed by Stripe. We accept Visa, Mastercard, American Express, and Discover. All payments are in US dollars.

Fees are non-refundable except where required by applicable law. If you cancel a premium subscription, you will retain access through the end of your paid billing period.

• We do not provide medical advice, diagnosis, or treatment recommendations
• We do not guarantee clinical trial eligibility or enrollment
• We do not guarantee prior authorization approval
• We do not contact insurers, providers, or trial sites on your behalf
• We do not store Protected Health Information (PHI) as defined under HIPAA
• We do not share your information with pharmaceutical companies, insurers, or healthcare providers without your explicit request
• We do not replace your healthcare team
• We do not provide legal advice on insurance disputes or coverage decisions

If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. Atlas Rare is not an emergency service and cannot provide emergency assistance. If you are in emotional distress or experiencing thoughts of self-harm, please contact the 988 Suicide and Crisis Lifeline by calling or texting 988.

Atlas Rare monitors for crisis-related language in user interactions. If our system detects language suggesting a medical emergency or mental health crisis, it will halt all normal processing and display emergency resources only. A pre-written, human-drafted crisis response will be shown. No AI-generated response will be provided in response to a detected crisis. This monitoring exists solely to protect users and does not affect your privacy or the anonymization of your navigation data.

Atlas Rare is conducting research on rare disease patient navigation barriers under an IRB protocol that has been submitted and is pending approval. Research data collection will not begin until written IRB approval is received.

Research participation is entirely voluntary and separate from your use of navigation services. If you choose to participate once the IRB is approved, you may receive occasional one-click follow-up messages asking about the outcome of a prior authorization appeal or clinical trial match. You can opt out at any time without affecting your access to Atlas Rare. Research data is collected and stored under your anonymized ID only.

You will never be enrolled in research without your explicit consent. See our Privacy Policy for full details on research data handling.

You agree to use Atlas Rare only for its intended purpose of personal rare disease navigation support. You must not:

• Use Atlas Rare to generate navigation support for other individuals on a commercial basis
• Attempt to extract, scrape, or reverse engineer our AI models or navigation methodology
• Submit false condition information to manipulate results
• Share your account credentials with others
• Use Atlas Rare in any way that could harm other users or our platform

Atlas Rare queries public databases including ClinicalTrials.gov and PubMed. Information from these sources may be incomplete, outdated, or not applicable to your specific situation. Clinical trial eligibility criteria change frequently. Always verify trial information directly with the trial site or your healthcare provider.

Atlas Rare's AI agents may occasionally produce inaccurate or incomplete results. All output from Atlas Rare should be treated as a starting point for further research and discussion with your healthcare team, not as a final answer.

Atlas Rare and its licensors own all intellectual property in our platform, AI models, navigation methodology, and documentation. You retain ownership of any information you provide. You grant Atlas Rare a limited, non-exclusive license to process your information solely to provide navigation services to you.

Atlas Rare services are provided "as is" without warranty of any kind. To the maximum extent permitted by law, Atlas Rare expressly disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Atlas Rare does not warrant that: (a) clinical trial matches are complete or accurate; (b) prior authorization letter templates will result in appeal approval; (c) research summaries are medically complete; or (d) use of our services will result in any particular health outcome.

To the maximum extent permitted by law, Atlas Rare's total liability to you for any claim shall not exceed the amount you paid to Atlas Rare in the six (6) months preceding the claim, or $50 for free tier users.

In no event shall Atlas Rare be liable for any indirect, incidental, special, consequential, or punitive damages, including any damages arising from reliance on navigation output, prior authorization outcomes, or clinical trial information.

Nothing in these terms limits Atlas Rare's liability for fraud, gross negligence, or willful misconduct to the extent such limitation is prohibited by applicable law.

Any claim against Atlas Rare must be brought within one (1) year of the event giving rise to the claim.

Please read this section carefully. It affects your legal rights.

15.1 Informal Resolution

Before initiating any formal dispute process, please contact us at support@atlasrare.org and give us 30 days to resolve the issue informally.

15.2 Binding Arbitration

All disputes arising from or relating to these Terms or Atlas Rare's services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in Los Angeles, California. We will pay arbitration fees if they are deemed excessive under the AAA Consumer Rules.

15.3 Exception for Injunctive Relief

Either party may seek injunctive or equitable relief in court for intellectual property infringement or privacy violations.

15.4 Class Action Waiver

You and Atlas Rare agree that each may bring claims only in your or its individual capacity and not as a plaintiff or class member in any class or representative action.

15.5 Exception for Public Injunctive Relief

Notwithstanding Section 15.4, nothing in these Terms waives your right to seek public injunctive relief in court to the extent such a waiver is prohibited by applicable law.

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any litigation not subject to arbitration shall be brought in the state or federal courts located in Los Angeles County, California.

We will notify you of material changes to these Terms by email at least 14 days before they take effect. Given that Atlas Rare serves patients navigating serious health situations, we commit to plain-language explanations of any changes that affect your rights or how we handle your information.

You may close your account at any time by contacting support@atlasrare.org. We may suspend or terminate accounts that violate these Terms. Upon termination, your navigation history is retained per our Privacy Policy retention schedule. Sections 7, 13, 14, 15, and 16 survive termination.

Atlas Rare - operated by SlopLens LLC
support@atlasrare.org
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